Welcome to the AlphaAmino FAQs. Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If your question isn’t answered here, please contact us at info@alphamino.com.

 

Q: How can I place an order?
Simply browse our products, add them to your cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email confirmation.

Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

Q: Can I change or cancel my order after placing it?
Orders can only be changed or canceled within 12 hours of placement. Please contact us immediately if you need assistance.

Q: Do you ship internationally?
Yes, we ship worldwide. Please note that delivery times and customs fees vary by country.

Q: How long will it take to receive my order?

Domestic shipping: 3–7 business days.

International shipping: 7–21 business days, depending on customs and location.

Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor delivery.

Q: What is your return policy?
A: Research compounds, sterile supplies, and products that have entered fulfillment are non-returnable and non-cancellable except in cases of verified  transit damage.

Q: Who pays for return shipping?
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

Q: How long does it take to get a refund?
Approved refunds are processed within 7–10 business days after we receive and inspect your return.

Q: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and access exclusive offers.

Q: How can I contact customer support?
You can reach us anytime at info@alphamino.com. We usually respond within 24–48 hours.

Q: Do you provide dosing or administration guidance?
A: No. Products are sold for lawful laboratory research use only. No dosing, administration, or medical guidance is provided.

Q: Who may purchase from this website?
A: Purchasers must be 21+ and agree that all products will be used only for lawful research, analytical, and development purposes and not for human or animal use.
Alpha Amino USA